In the relentless pursuit of excellence, quality is our way of life.
At Glamour, it is our mission to provide an authentic experience to our clients in whichever region you choose. We take great care to offer innovative themes and travel concepts for unique activities and destinations, and promise to deliver unforgettable experiences. We pride ourselves in providing the highest level of destination management service that will exceed our customers' expectations and reward all persons concerned.
Strong values are the guiding principles on which Glamour was built and will continue to dominate how we operate. We are forever committed to excellence and constantly focused on delivering on our promises.
The Glamour Team
Glamour Destination Management Company is strategically headquartered in the tourism mecca of Montego Bay, Jamaica, but our expertise is spread throughout the Caribbean. We provide limitless access to the many shades of the Caribbean be it serene and scenic to vibrant and vivacious. Our vision to be the most successful DMC in the Caribbean region is centered around our continuous efforts to create a superior service with a unique personalized touch.
A pioneer in Destination Management Services in the Caribbean, Glamour was established in Jamaica over 20 years ago by a team of the island’s most successful travel professionals. Our corporate headquarters, located in Montego Bay, Jamaica, was established in 1987 by Chairman and Director Roy Anderson and Co-Director Myrtle Dwyer, with the intent to provide the highest level of ground services in the Caribbean.
Originally known as Glamour Tours, the company re-branded to Glamour Destination Management Company in 2008 to reinforce its expansion of services and destinations. Rachel Anderson, a graduate of economics from Davidson College, North Carolina, U.S.A., joined in 2007 as Director of Business Expansion & Development to assist in building onto this solid framework created by her parents.
Glamour began with the introduction of program planning for groups as well as providing luxury ground handling services for their discriminating clients staying at Half Moon in Rose Hall, Jamaica. Now, with the knowledge and success gained from that venture, Glamour Destination Management has grown its own fleet of luxury vehicles and offers a wide range of services to international clients throughout several Caribbean destinations.
Staff and Training
The key to success of any business venture lies in its staff, and Glamour is of no exception. We pride ourselves as a family of professional, courteous, and dedicated employees. Our staff includes experts in every phase of the travel business; Hotels, Attractions, Transportation and they’re at your service.
Currently, the company employs 29 full-time employees, all of which are highly experienced and knowledgeable. Each is carefully screened and trained through seminars on general corporate policies. Some of their unique talents include fluency in German and Spanish, with the employment of Russian, Portuguese, and even Italian translators upon request. Our cadre of dedicated drivers/guides and coordinators are among the best in the region. With on-going training, they are equipped to exceed our customers’ expectations every time.
In order to retain the best, there are staff handbooks, Destination Management Manuals and Guides, which each member of the staff must complete. There is on-going, rigorous training in house by both professionals and consultants. All staff members are required to attend seminars done by the local Tourism Development Company.
Our Directors have partnered with various entities in giving back to the community. We think it’s important that we use our skills, knowledge and resources to make our communities better places to live and work. We also have the responsibilities as citizens: to our environment; to the health and safety of our customers, employees, and the general public; to engage with our stakeholders; and to the education of future generations. This means doing business in a responsible manner, one that dynamically takes into account those who affect and are affected by our activities. This is why we’re in this business; we know it makes a difference.
Glamour’s quality goes further than providing excellent service to each of our invaluable clients, by maintaining eco-friendly and responsible activities.
Service and Facilities
The company's headquarters, drivers' lounge, and bus depot are located in the commercial district of Ironshore Estate, Montego Bay.
At this location, a spacious modern working environment and the latest in technology capability are the most prominent features. Fully computerized accounting and planning services provide Glamour with up to the minute detail, prompt billing, final reconciliation ability, and improved response time.